gamehq Privacy Policy

1 Introduction

gamehq is committed to protecting the privacy and personal data of all players and visitors who use the gamehq online gaming platform. This Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through the gamehq website at gamehq.org, any associated mobile applications, and all communications between you and gamehq, including customer support interactions, email correspondence, and promotional communications. It should be read together with gamehq's Terms & Conditions, which are incorporated herein by reference.

gamehq processes personal data only for legitimate, specified, and explicit purposes. We do not process personal data in a manner incompatible with those purposes, and we take all reasonable steps to ensure that the data we hold is accurate, adequate, and not excessive relative to the purposes for which it is processed.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, gamehq is the Personal Information Controller (PIC) in respect of the personal data collected through the gamehq Platform. As PIC, gamehq determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

gamehq has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.

3 Personal Data We Collect

3.1 Registration Data

When you create a gamehq account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Residential address (including city, province, and postal code);
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 KYC Verification Data

To comply with our legal obligations under Philippine anti-money laundering and gaming regulations, we may collect:

• Government-issued photo identification (e.g., Philippine passport, driver's licence, PhilSys National ID, SSS/GSIS ID, Voter's ID);
• Proof of residential address (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement);
• Selfie or live photo for identity verification purposes.

3.3 Financial Data

gamehq collects transaction data necessary to process deposits and withdrawals, including payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details), transaction amounts in Philippine Peso (₱), and transaction timestamps. gamehq does not store full payment card numbers on its servers.

3.4 Gaming Activity Data

We collect data about your gaming activity on the gamehq Platform, including games played, bets placed, wins and losses, session duration, and bonus usage. This data is used to provide the gaming service, detect fraud, and support responsible gaming monitoring.

3.5 Technical and Device Data

When you access the gamehq Platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Pages visited, links clicked, and time spent on the Platform;
• Referring URL and exit pages;
• Cookie identifiers and session tokens.

3.6 Communications Data

If you contact gamehq's customer support team, we collect and retain records of those communications, including the content of your messages, your contact details, and the date and time of the interaction. This data is used to resolve your query and improve our support services.

4 How We Use Your Personal Data

gamehq uses the personal data we collect for the following purposes:

5 Legal Basis for Processing

gamehq processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and gamehq — i.e., to provide you with access to the gamehq Platform and its services;
• Legal obligation: Processing is necessary to comply with gamehq's legal obligations under Philippine law, including AML regulations, gaming regulations, and tax reporting requirements;
• Legitimate interests: Processing is necessary for gamehq's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests;
• Consent: Where gamehq relies on your consent as the legal basis for processing — for example, for sending promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

6.1 Service Providers

gamehq may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and analytics services. All third-party service providers are contractually required to process your data only on gamehq's instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

gamehq may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, and courts where required to do so by law or in response to a valid legal process. This includes mandatory reporting obligations to the Anti-Money Laundering Council (AMLC) and compliance with orders from the National Privacy Commission (NPC).

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of gamehq's assets, your personal data may be transferred to the acquiring entity as part of that transaction. gamehq will notify affected players of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6.4 No Sale of Personal Data

7 Cookies & Tracking Technologies

gamehq uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the gamehq Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality, such as maintaining your login session and processing transactions.
• Performance and analytics cookies: Help us understand how players use the gamehq Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Marketing cookies: Used to deliver relevant promotional content to you. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the gamehq Platform. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

gamehq retains your personal data for as long as your gamehq account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, gamehq will securely delete or anonymise your personal data in accordance with our data disposal procedures.

9 Data Security

gamehq implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the gamehq Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial data;
• Multi-factor authentication options for player accounts;
• Regular security audits, vulnerability assessments, and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Comprehensive staff training on data protection and information security;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

10 Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by gamehq. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

11 Children's Privacy

The gamehq Platform is strictly intended for individuals who are 21 years of age or older. gamehq does not knowingly collect personal data from individuals under the age of 21. If gamehq becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, the data will be deleted, and any funds will be returned in accordance with applicable regulations.

If you are a parent or guardian and believe that your child has registered a gamehq account or provided personal data to gamehq, please contact our Data Protection Officer immediately using the details in Section 14.

12 Third-Party Links

The gamehq Platform may contain links to third-party websites or services for informational purposes. gamehq is not responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies solely to data collected by gamehq through the gamehq Platform. We encourage you to review the privacy policies of any third-party sites you visit.

13 Changes to This Privacy Policy

gamehq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The date of the most recent revision is indicated at the top of this page. Where changes are material, gamehq will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the gamehq Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or gamehq's data processing practices, please contact our Data Protection Officer:

Data Protection Officer — gamehq
Email: [email protected]
General Support: [email protected]
Website: gamehq.org
Response Time: Within 15 business days

If you are not satisfied with gamehq's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available through the NPC's official channels.